Shipping and Delivery Policy

Effective Date: 1st January 2024

Thank you for choosing TMCB Studios! We appreciate your trust in our products and services. This Shipping Policy outlines the terms and conditions related to the shipment of your orders. By making a purchase on our website, you agree to the terms outlined below.

  1. Processing Time:
  • Orders are typically processed and shipped within 3 business days of the order placement, excluding weekends and holidays.
  • Please note that processing times may vary during peak seasons. We appreciate your understanding and patience.
  1. Shipping Methods:
  • UK packages will be sent 2nd class via Royal Mail. 
  • We currently do not charge for shipping on UK orders.
  • Shipping costs are calculated based on the selected shipping method, the weight of the package, and the destination.
  1. Shipping Destinations:
  • We currently ship as standard to the UK.
  • We are happy to provide a cost for shipping to areas outside of the UK, If you have a specific shipping inquiry, please contact our customer service.
  1. Shipping Delays:
  • While we strive to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as weather conditions, customs issues, or carrier delays. We appreciate your patience in such situations.
  1. International Shipping:
  • For international orders, please be aware that the destination country may levy customs duties, taxes, and fees. These additional charges are the responsibility of the customer.
  1. Undeliverable Packages:
  • If a package is returned to us as undeliverable due to an incorrect address provided by the customer, refusal of the package, or failure to claim the package from the carrier, we will contact you to arrange for reshipment. Additional shipping fees may apply.
  1. Missing or Damaged Items:
  • If your order arrives with missing items or is damaged, please contact our customer service within 5 days of receiving the order. We will work to resolve the issue promptly.
  1. Returns and Exchanges:
  • Please refer to our Returns and Exchanges Policy for information on returning items.
  1. Contact Information:
  • If you have any questions or concerns regarding our Shipping Policy, please contact our customer service at admin@tmcbstudios.co.uk

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing TMCB Studios! We appreciate your business.

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